With over 30 years’ experience in the world of hospitality as General Manager of five-star hotels in United Kingdom, the British Virgin Islands, Bahrain, Dubai, Indonesia, PRC – China, Singapore and Hong Kong, Richard Hatter joined Hotel ICON, as General Manager in 2006.

 

Hatter undertook the task of successfully planning and implementing Hotel ICON’s commercial and operational strategies, leading his team creating and developing the Brand DNA to ensure clarity on the employee and customer brand message, overseeing the opening and management of the 262-room elevated luxury hotel.

 

In addition, Hatter works closely with the Hong Kong Polytechnic University and its School of Hotel Tourism Management on curriculum design, hotel and school integration and implementation of various internship programs.

 

Hatter was previously Corporate Director of Development at Shangri-la hotels and resorts in Hong Kong, responsible for renovations and re-branding hotels in the group.

 

Hatter is active within the hospitality industry and holds the position of Chairman of the Hong Kong Chapter at the Institute of Hospitality, is a Fellow of the Institute of Hospitality (FIH), an Adjunct Associate Professor at Hong Kong Polytechnic University where he lectures, and consults on ICON’s innovation strategies at numerous leading trade events and conferences.

 

 

 

 

Speaker:

 

Richard Hatter

General Manager, Hotel ICON, HK

 

 

Moderator:

 

Guy Parsonage

Partner, PwC Experience Centre, HK