Service Design

Rethinking Digital Transformation: The Role of Design | KODW 2020

·26 August, 2020


We are living in the age of new ecosystems, shaped and empowered by digital technologies. Amid the greatest crisis of our time, digital transformation takes on a sense of urgency and necessity.


How can we leverage and accelerate digital transformation to design better human experience, business and cities and, most importantly, to tackle global challenges of today and tomorrow?


Abstract of Presentation


Clive Grinyer – Data, the New Material for Designing Services and Experiences

We are in the 4th Industrial Revolution and data is the new oil. The opportunities are immense, but so are the dangers. As we craft new digital experiences, the tools of design will help ensure that the opportunities are desirable, as well as viable and feasible. Free of bias, providing seamless access to choice and personalisation, Clive will share how we can rise to the challenge of designing exceptional and successful experiences and exploit the potential of our digital futures.


David Chow – Building the Cognitive Enterprise for AI-powered Innovation

A new era of business reinvention is dawning. Organisations are facing an unprecedented convergence of technological, social and regulatory forces. As artificial intelligence, blockchain, automation, Internet of Things, 5G and edge computing become pervasive, their combined impact will reshape standard business architectures and drive innovation. David from IBM will share this concept and some proven experiences to put this into reality.




Clive Grinyer

Design Consultant, Clivegrinyer  |  Head of Service Design, Royal College of Art, UK


David Chow

General Manager and Partner, Global Business Services – Hong Kong, IBM, HK


Selena Xu

Service Design Director, EY Wavespace™, HK





Chris Dobson

Executive Principal, Eight Inc., Asia, HK