Podcast: Innovation for Future Service | KODW 2021
Podcast: Innovation for Future Service | KODW 2021
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About
What are the key trends in 2021 and beyond? Why is it crucial for Business Leaders to embrace human-centred design in future service innovations?
Cravings for human interaction are more important than ever before. New service concepts need to be tested and launched with lighting speed. tried out fast. Design solutions that answer our most pressing concerns will chart our new path forward. Let's learn from the experts on why success comes to those who apply the best of service design.
Speakers:
Tim Stock
Co-founder & Managing Partner, scenarioDNA, US
Emma Chiu
Global Director, Wunderman Thompson Intelligence, US
Clive Grinyer
Head of Service Design, Royal College of Art, UK
Moderator:
Guy Parsonage
Partner, PwC Experience Centre, HK